Privacy & Platform Policy

Privacy Policy

This Privacy Policy describes how Solvv ("Solvv," "we," "us," or "our") collects, accesses, uses, handles, shares, and protects user data when you use the Solvv Lifestyle mobile application and related website (collectively, the "Service"). Solvv Lifestyle is operated by Solvv and is listed on the Google Play Store and Apple App Store under that name.

We are committed to transparency about our data practices. We limit the use of personal and sensitive user data to purposes disclosed in this policy and to functionality reasonably expected by users of a lifestyle platform for discovering local businesses, making bookings, shopping, purchasing event tickets, and managing memberships. We comply with applicable privacy and data protection laws in the jurisdictions where we offer our Service.

Developer Information & Privacy Contact

Developer / Data Controller: Solvv
App name: Solvv Lifestyle
Privacy inquiries: support@solvvovia.com

You may contact us at the email above to submit privacy-related questions, requests, or complaints. We will respond within a reasonable timeframe as required by applicable law.

Types of Data We Access, Collect, Use, and Share

Depending on how you use Solvv Lifestyle, we may access, collect, use, and share the following categories of information, including personal and sensitive user data as defined by Google Play policies:

Information you provide

• Account & profile data: name, email address, phone number, profile photo, and account credentials
• Booking & appointment data: reservations, service selections, confirmations, and QR codes
• Commerce data: order details, cart contents, purchase history, and delivery preferences
• Event & ticket data: ticket purchases, event registrations, and attendance information
• Membership & subscription data: plan selections, subscription status, and associated perks
• Communications: messages with support, merchants, or event organizers through the app
• User-generated content: reviews, ratings, saved items, and preferences

Personal and sensitive data collected automatically

• Device information: device type, operating system, app version, language, and general device settings
• Identifiers: app instance identifiers and push notification tokens necessary for app functionality
• Location data: approximate or precise location when you grant permission, used to show nearby businesses, events, and services
• Usage & diagnostics data: app interactions, feature usage, crash logs, and performance data to maintain and improve the Service
• Financial & payment-related data: transaction references and payment status. Full payment card details are processed by our third-party payment providers and are not stored by us

Data we do not collect

Solvv Lifestyle does not collect SMS or call log data, health or Health Connect data, microphone or camera recordings (except when you explicitly choose to upload a photo), your phonebook or contacts list, or an inventory of other apps installed on your device, unless a specific feature requiring such access is added in the future and disclosed to you in advance with appropriate consent.

How We Use Your Data

We use personal and sensitive user data only for policy-conforming purposes that support the operation of Solvv Lifestyle, including:

• Creating and managing your account
• Processing bookings, orders, tickets, and subscriptions
• Displaying nearby merchants, events, and relevant recommendations
• Sending transactional notifications (confirmations, reminders, order updates)
• Providing customer support and resolving disputes
• Preventing fraud, abuse, and security incidents
• Improving app performance, reliability, and user experience
• Complying with legal obligations and enforcing our terms

We may use data for personalized recommendations within the app where reasonably expected. Marketing communications are sent only where permitted by law and in accordance with your preferences. See our Marketing Preferences page.

We do not sell personal or sensitive user data. For purposes of this policy, "sale" means the exchange or transfer of personal and sensitive user data to a third party for monetary consideration. User-initiated sharing (for example, sharing a booking confirmation with another person) is not considered a sale.

How We Share Your Data

We may share user data with the following categories of parties:

• Merchants & event organizers — to fulfill bookings, orders, tickets, and memberships you request
• Payment processors — to securely process transactions (we do not publicly disclose payment or financial data)
• Service providers — hosting, analytics, crash reporting, customer support, and notification delivery, under contractual obligations to protect your data and use it only for our instructions
• Legal & safety — when required by applicable law, regulation, legal process, or governmental request, or to protect the rights, safety, and security of users, Solvv, or others
• Business transfers — in connection with a merger, acquisition, or sale of assets, with legally adequate notice to users where required

We require third parties that process data on our behalf to handle user data in compliance with applicable laws and Google Play Developer Program policies, including restrictions on selling personal and sensitive user data obtained through our app.

Third-Party SDKs & Services

Solvv Lifestyle may integrate third-party software development kits (SDKs) and services for functions such as payment processing, analytics, crash reporting, maps, and push notifications. These providers may access certain device or usage data as necessary to perform their services.

We evaluate our SDK providers to ensure their data practices align with this Privacy Policy and applicable platform policies. We do not permit SDK providers to sell personal or sensitive user data collected through our app. If you have questions about a specific integration, contact us at support@solvvovia.com.

Prominent Disclosure & Consent

Where collection or use of personal or sensitive data may not be within the reasonable expectation of the user, Solvv Lifestyle provides in-app disclosures during normal app usage (not only in this policy or app store listing). These disclosures describe what data is collected and how it is used.

Examples of in-app disclosures include:

• Location: "Solvv Lifestyle collects location data to show nearby businesses, events, and services when you use discovery features."
• Notifications: "Solvv Lifestyle uses notification permissions to send booking reminders, order updates, and event alerts."
• Camera / photos (if applicable): "Solvv Lifestyle accesses your camera or photo library when you choose to upload a profile photo or share an image."

Runtime permission requests on Android (and equivalent prompts on iOS) are presented immediately after the relevant in-app disclosure. Consent requires affirmative user action (such as tapping "Allow" or accepting a dialog). Dismissing a dialog, navigating away, or pressing the back or home button does not constitute consent. We do not collect or access gated data before consent is granted.

Permissions & Device Access

Solvv Lifestyle requests device permissions only when needed for features you use. You may deny or revoke permissions in your device settings at any time, though some features may not function without them.

• Location — nearby discovery and map features
• Notifications — booking reminders, order status, and event updates
• Camera / Photos — optional profile or content uploads, only when you initiate
• Network access — required for core app functionality

Secure Data Handling

We handle personal and sensitive user data securely. Data transmitted between your device and our servers is protected using modern cryptography, including HTTPS/TLS. Payment information is processed through PCI-compliant third-party payment providers.

We implement organizational and technical safeguards designed to protect data against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Financial, Payment & Government ID Data

Solvv Lifestyle processes payments through trusted third-party providers. We do not publicly disclose personal or sensitive user data related to financial or payment activities. We do not collect government identification numbers unless required for a specific verified feature and disclosed in advance.

Data Retention & Deletion

We retain user data only as long as necessary for the purposes described in this policy:

• Active accounts: data is retained while your account is active and as needed to provide the Service
• Account deletion: when you delete your account, we delete associated personal data as described on our Delete Account page. Temporary deactivation or freezing of an account does not qualify as deletion
• Legal retention: certain data may be retained where required for security, fraud prevention, dispute resolution, or regulatory compliance (for example, payment records for up to 60 days and anonymized analytics for up to 30 days after deletion)

You may request account deletion from within the app (Settings → Account → Delete Account) or via our website at /deleteaccount.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or update your personal data
• Request deletion of your account and associated data
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

Users in the European Union, United Kingdom, and other regions with privacy laws may have additional rights under GDPR and local regulations. Contact us at support@solvvovia.com to exercise your rights.

Data Safety Section (Google Play)

The information in this Privacy Policy is consistent with the Data safety section disclosures we provide in Google Play Console. We are responsible for keeping both accurate and up to date. If there is any inconsistency, this Privacy Policy governs our comprehensive data practices.

Children's Privacy

Solvv Lifestyle is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take steps to delete it.

International Data Transfers

Your information may be processed in countries other than your country of residence. Where required, we implement appropriate safeguards for international transfers, including standard contractual clauses or equivalent mechanisms.

If we process personal information originating from the European Economic Area, United Kingdom, or Switzerland, we comply with applicable data protection requirements and implement appropriate technical and organizational measures to protect that data.

Advertising & Identifiers

Solvv Lifestyle does not use personal or sensitive user data for ads personalization in ways that violate Google Play policies. We do not link persistent device identifiers to personal data for advertising purposes. If advertising features are introduced in the future, they will comply with Google Play's Ads policy and be disclosed in this policy and in-app.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or platform policies. We will notify you of material changes through the app, by email, or by updating the "Last updated" date at the top of this page.